How long will my order take to arrive?

To serve you better and provide the most competitive prices, your order may be shipped directly from our international boutique suppliers. Therefore, please allow 14 to 36 business days for your parcel/s to arrive. We appreciate your patience as we ensure your items are handled with care during transit.

Can I track my order?

Yes! Once your order has been processed and shipped, you can monitor its journey. If you need to track your order, simply send us a message at cmsmf.exstudents2025@student.ie.edu and we will provide you with your tracking number and instructions on how to use it.

What if I want to return an item?

We want you to love your purchase. If you are not satisfied, you may return non-faulty items in their original condition and packaging within 30 days of receipt. Please note that the customer is responsible for return shipping costs. For hygiene reasons, certain items cannot be returned once opened. Please refer to our full Refund and Returns Policy for detailed instructions.

How can I get in touch if I have a problem with my order?

We are here to help! If you experience any issues or have questions about your purchase, please reach out to us directly via our “Contact Us” page or email us at cmsmf.exstudents2025@student.ie.edu. Our team will get back to you as soon as possible to resolve your concern.

How can I pay for my order?

We offer a variety of secure payment options for your convenience. We currently accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. All transactions are processed through secure gateways to ensure your financial information is protected.

Will my order arrive all in one parcel?

Because we work with various specialized suppliers to bring you a unique selection, your items may be shipped from different locations. This means your order may arrive in more than one parcel and on different days. Don’t worry—this is normal, and you won’t be charged extra for the separate shipments.

How can I stay in the loop about special offers and deals?

We love sharing exclusive deals and new arrivals with our community! You can stay updated by joining our email newsletter at the bottom of our homepage or by following us on our social media channels. It’s the best way to ensure you never miss out on a Renova sale.